Ken Jenkins Tools and Spares ONLINE SHOP
TERMS AND CONDITIONS
These terms and conditions (“Ken Jenkins Tools and Spares Terms”) apply to all transactions concluded with you, the customer, when you shop via the Jaguar Enthusiasts’ Club website (“the Website”) and Ken Jenkins Tools and Spares Online. (The Shop).
Please read them carefully before placing your order and print a copy for your future reference. By placing an order through The Shop online store you accept and agree to be bound by the Online The Shop Terms and this shall constitute the entire agreement between you and the Ken Jenkins Tools and Spares.
The Shop reserves the right to alter these Online Terms from time to time.
References in this document to "Online Shop" refer to the Jaguar Enthusiasts’ Club official online shop at http://www.jec.org.uk/ operated by the Jaguar Enthusiasts’ Club.
The Online Shop Terms are subject to English Law and the exclusive jurisdiction of the English courts. If any Online Shop Terms shall be deemed unlawful, void or for any reason unenforceable then that Online Shop Term shall be severable and shall not affect the validity and enforceability of the remaining Online Shop Terms.
Acceptance of orders
The Online Shop are only able to take orders through the online Shop for delivery to the countries listed. If the country that you require delivery to is not visible then the Ken Jenkins Tools and Spares Shop will not be able to process your order., The Shop will confirm that your order has been received by sending an e-mail to the e-mail address you provide in your order. Our confirmation of your order brings into existence a legally binding agreement between us.
The Shop validate your order and credit or debit card details you submit to us before your order can be accepted or dispatched. The Shop accept all orders for products and services subject to availability and certain security checks.
The Shop accept payment by most major credit and debit cards., except AMEX. Payment will be debited from your account before the dispatch of your purchase. All credit and debit card holders are subject to validation checks and authorisation by the card issuer and the Shop. The Shop will not be liable for any delays to your order this may cause. If the issuer of your payment card refuses to authorise payment to us or you fail our security checks, The Shop will not be liable for any delay or non-delivery.
Availability of Products
If online store products become temporarily unavailable, The Shop shall hold your order until the product is back in stock and will then mail the product to you in the usual way. In the event that an individual product becomes permanently unavailable then Ken Jenkins Tools and Spares will seek to offer you a suitable alternative or give you a full refund.
The Shop has made every effort to reproduce colours in the online store as accurately as possible. However, different computers reproduce colours in slightly different ways, and so exact colour matches are not yet possible over the internet. This means that when you order products from the online store, colours may differ from what you see on the screen. If you are not satisfied with the colour of the product you have ordered, the Shop operate a returns policy (see "Returns Policy" below).
Products and Pricing
All product prices include Value Added Tax (“VAT”) where applicable. These may change in line with UK government, Customs and Excise, EU directives, and other legal interpretations issued by relevant authorities. Promotions and prices you see at events or in partner stores or catalogues do not necessarily apply to the online Ken Jenkins Tools and Spares Shop and vice versa.
Import duties and local taxes are NOT included in the quoted price of goods being delivered to outside the EU. You will be responsible for the paying of any and all import duties and local taxes including any administration charges upon receipt.
The Shop reserves the right to amend any prices without any prior notice and at any time and the right to add or withdraw any product at any time.
To the extent that the Shop is permitted by law to limit our liability to you in connection with any order, that liability will not exceed the total price charged for the relevant product(s).
Your order will normally be dispatched within 5 (five) working days of placing the order. Whilst the Ken Jenkins Tools and Spares make every effort to deliver goods within such timescales, however, some delays are inevitable. The Shop shall not be liable for any delay that you may suffer in this regard. If you would like to view the status of your order please visit ‘Order History’ in the ‘My Account’ section of the online store. If, after checking your Order History, you have any questions about the status of your order then please contact the Ken Jenkins Tools and Spares Shop by phone or email.
The Shop is authorised to share your personal information with third parties who are used to fulfil your order or satisfy our obligations to you.
The Shop has the right to cancel any order you make for any product if you fail our validation or security checks. In certain instances you may not receive email confirmation of an order being cancelled. If payment has been processed you will receive a full refund.
You have the right to cancel any order you make for any product (other than personalised products and audio/video recordings or software which you may have unsealed or magazines) purchased through the Shop for a full refund. If for any reason you are not satisfied with your purchase, return it to us within 7 (seven) days of receipt in an unworn/unused condition for a full refund or exchange. When returning products to us for refund or exchange, you must pay for the appropriate postage costs. Full orders returned from UK customers will receive a full refund.
If you wish to exchange or return any product then please send the product back with order details form through the post to:
Ken Jenkins Tools and Spares
Holme House Farm
Carlton in Lindrick
Please wrap products securely, fix the returns label safely to the parcel and attach appropriate postage. Please remember to include a order number details and give the reason for return and any new requirements. We advise that returns are sent recorded delivery via Royal Mail as we will not accept liability for lost returns. In the instance the Ken Jenkins Tools and Spares Shop is liable for return postage cost The Shop will not refund return postage above or beyond the initial postage charge. Should you have any queries regarding a return then please refer to our deliveries and returns section, accessible from the header of every page.
This Shop uses the latest 128bit security encryption to protect your personal information. When you enter your personal details you are in a secure web site..
We do not store credit card details nor do we share customer details with any 3rd parties.
Transactions also require the use of the security code (CV2) number from the back of your credit or debit card. This information is only available with physical access to the card and is not stored by the web site.
Ken Jenkins Tools and Spares Shop will take all reasonable care to keep the details of your order and any credit card information secure but unless the Shop has been negligent, the Shop will not be liable for any losses you may suffer as a result of unauthorised access by a third party to the information transmitted by you when ordering products or services from the online store.
Government Advice on Internet Shopping
If you still have concerns about shopping over the internet you may like to read the “Distance Selling” fact sheets on the DTI website.
The above terms do not affect your statutory rights.
Third Party Rights
Ken Jenkins Tools and Spares Shop Terms are not intended to give rise to any right which is enforceable by a third party by virtue of the Contracts (Rights of Third Parties) Act 1999.
Ken Jenkins Tools and Spares - A Service recommended by the Jaguar Enthusiasts Club